Privacy Policy

2.1 Introduction & Scope

This Privacy Policy explains how SHAAUM CORPORATE PRIVATE LIMITED, operating as HaritCare (“Company”, “we”, “us”), collects, uses, discloses, and protects information you share with us through www.haritcare.com. By accessing the Website or availing our Services, you consent to the collection and use of your information as described here. This Policy is published in compliance with, inter alia, Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Digital Personal Data Protection Act, 2023, to the extent notified and applicable.

2.2 Information We Collect

• Registration Information: name, email address, mobile number.
• Order Information: shipping address, order history, and payment transaction details (we do not store your full card, CVV, or net-banking credentials; these are processed directly by our payment gateway partner).
• Consultation Information: details you share during nutrition consultation or health coaching sessions, which may include sensitive personal information relating to your physical or physiological health condition.
• Laboratory Data: information relating to laboratory test bookings made through the Website; test reports themselves belong to and are governed by the policies of the concerned laboratory partner.
• Usage Information: IP address, browser/device type, pages visited, and similar analytics data collected via cookies and tracking technologies.

2.3 How We Use Your Information

• To process, fulfil, and deliver your orders;
• To provide nutrition consultation, health coaching, and laboratory test-booking facilitation;
• To provide customer support and respond to your queries;
• To improve the Website, our Products, and our Services;
• To send order updates, service communications, and (where you have opted in) promotional communications;
• To comply with applicable law, prevent fraud, and enforce these policies.

2.4 Consent & Sensitive Personal Data

You provide all information to us voluntarily and consent to its collection, use, and disclosure as described in this Policy. Health, consultation, and laboratory-related information is treated as “sensitive personal data or information” under the SPDI Rules and is used strictly for the purpose of providing you the relevant Service. If you choose not to provide such information, we may be unable to provide the corresponding Service.

2.5 Cookies & Analytics

We use cookies and similar tracking technologies to operate the Website, remember your preferences, and analyse usage patterns to improve performance. You may disable cookies through your browser settings; doing so may limit certain features of the Website.

2.6 Disclosure of Information to Third Parties

We share your information only with trusted third parties as necessary to provide our Services, including:

• Payment gateway providers, to process online/prepaid transactions;
• Courier and logistics partners, to fulfil delivery of your order;
• Accredited laboratory partners, where you have booked a lab test;
• Government authorities or regulators, where required under applicable law, court order, or to protect the rights, safety, or property of the Company or its Users.

We do not sell your personal information to third parties for their independent marketing use.

2.7 Data Security & Retention

We maintain reasonable physical, technical, and administrative safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. We retain your information only for as long as necessary to fulfil the purposes described in this Policy or as required under applicable law, after which it is securely deleted or anonymised.

2.8 Your Rights

• Access the personal information we hold about you;
• Request correction of inaccurate or outdated information;
• Request deletion of your information, subject to legal or contractual retention requirements;
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please write to us at info.haritcare@gmail.com.

2.9 Children’s Privacy

Our Services are intended for use by adults. We do not knowingly collect personal information from children. Where a minor uses the Website under parental/guardian supervision as permitted under Section 1.3, any information is provided by and is the responsibility of the supervising parent or guardian.

2.10 Marketing Communications

You will receive promotional or marketing communications only if you have opted in. You may unsubscribe at any time using the link provided in such communications or by writing to info.haritcare@gmail.com.

2.11 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page along with a revised “Last updated” date. Continued use of the Website after such changes constitutes acceptance of the updated Policy.

2.12 Contact / Grievance Officer for Privacy Concerns

• Email: info.haritcare@gmail.com
• Phone: +91 79826 17353
• Address: Floor No. Sector 48, Building No./Flat No. 63, Duds and Dolls School, NIT, Faridabad, Haryana – 121001
• Working Hours: Monday–Saturday, 9:00 AM – 6:00 PM