Shipping & Delivery Policy

3.1 Serviceable Locations

At present, we deliver within the National Capital Region (NCR). We are progressively expanding our delivery network and intend to make our Products and Services available across all serviceable locations in India in a phased manner. The current serviceability of your location/pin code will be shown to you at checkout before you complete your order. We reserve the right to add, modify, or restrict serviceable locations at our discretion, with reasonable notice to affected Users where feasible.

3.2 Order Processing

Prepaid orders are processed only after successful online payment confirmation. COD orders are processed upon order confirmation and, where applicable, telephonic/SMS verification. You will receive an order confirmation via email and/or SMS once your order is confirmed.

3.3 Shipping Charges

Shipping charges, if any, depend on factors such as order value, weight, and delivery location, and are subject to change from time to time at our discretion. The applicable shipping charge (including if it is waived for a particular order) will always be shown to you at checkout before you complete payment, and the amount charged and confirmed at checkout for a given order will not be altered after payment is made for that order.

3.4 Delivery Timeline

Orders are generally delivered within 2–3 business days of order confirmation, subject to the destination location. Delivery timelines may be extended during sale/promotional periods, adverse weather, courier delays, or other circumstances beyond our reasonable control. Working days are Monday to Saturday, excluding public holidays.

3.5 Order Tracking

Once your order is dispatched, you will receive a tracking number/link via email or SMS. You may also track your order status by logging into your account on the Website.

3.6 Delayed, Missing, or Non-Delivery

If your order has not arrived within the estimated delivery window, or is marked “delivered” but not received, please contact us at info.haritcare@gmail.com or +91 79826 17353 within 48 hours so we can investigate with our courier partner. We request 3 business days to resolve such queries.

3.7 Damaged or Tampered Shipments

If a shipment appears damaged or tampered with at the time of delivery, please do not accept the package and inform our customer care team immediately with photographic evidence, so we can arrange an investigation and appropriate resolution.