Refund and Returns Policy

4.1 No Returns Policy

HaritCare does not accept returns of Products. All sales are final once a Product has been delivered, and no return, exchange, or “change of mind” refund will be entertained on any ground other than those expressly set out in this Section 4 (namely, wrong product delivered, product damaged/leaking on delivery, manufacturing defect, expired product received, or product(s) missing from the order — each of which is handled as a replacement, not a return, under Sections 4.3 and 4.4 below).

4.2 No Exchanges

• The Company does not offer exchanges of a Product for a different product, flavour, size, or variant, for any reason, including on grounds of personal preference or a change of mind. Consultation or health coaching sessions already completed, or appointment slots already reserved, and laboratory test bookings after sample collection or appointment confirmation, are likewise non-returnable and non-exchangeable, unless the relevant session/booking is cancelled by HaritCare or (for laboratory tests) the concerned laboratory partner.

4.3 Reporting Damaged or Defective Items

Please report any damage, defect, or discrepancy within 48 hours of delivery, along with your order number and photographs of the product, packaging, and invoice, to info.haritcare@gmail.com or +91 79826 17353. We request up to 3 business days to investigate such requests.

4.4 Replacement Process

Once your claim is reviewed and approved, a replacement will be dispatched at no additional cost. Replacement requests will not be processed if the product has been tampered with, is missing its invoice, has an altered batch number/manufacturing date/MRP, or is returned without its original packaging.

4.5 Refunds (Limited Circumstances)

As HaritCare does not accept returns, monetary refunds on Product orders are given only where: (a) the order is cancelled by you or by HaritCare before dispatch; (b) payment was made but the order could not be fulfilled/delivered; (c) a duplicate or excess payment was made in error; or (d) an approved replacement claim under Sections 4.1/4.3/4.4 cannot be fulfilled with a replacement because the Product is out of stock, in which case a refund will be issued instead of a replacement.

• For prepaid orders, approved refunds will be credited to the original payment method used at checkout. For COD orders, approved refunds will be processed via bank transfer or UPI to an account/UPI ID provided by you.
• Refunds are typically processed within 5–7 business days of approval; the amount may take a few additional days to reflect in your account depending on your bank/payment provider.
• You will receive an email/SMS notification once a refund has been initiated.

4.6 Consultation Fee Refunds

Fees paid for nutrition consultation or health coaching sessions are non-refundable once the session has been completed or the appointment slot has been reserved, except where the session is cancelled by HaritCare.

4.7 Laboratory Test Booking Refunds

Laboratory test bookings are generally non-refundable once a sample has been collected or the appointment has been confirmed, unless the booking is cancelled by HaritCare or the concerned laboratory partner.

4.8 Allergic Reactions / Product Suitability

We recommend reviewing the full ingredient list on the product page and, where appropriate, conducting a patch test or consulting a healthcare professional before use. Returns or refunds will not be processed solely on the basis of an individual allergic reaction where ingredients were clearly disclosed on the product page.

4.9 Shipping Charges on Replacements

Since HaritCare does not accept returns, original shipping charges (where applicable) are non-refundable. Where a replacement is approved under Section 4.4 on account of an error on HaritCare’s part (e.g., wrong, damaged, or expired product delivered), no additional shipping charge will be levied on the replacement shipment.

4.10 How to Raise a Replacement Request

As HaritCare does not accept returns, please email us at info.haritcare@gmail.com or call +91 79826 17353 to raise a replacement request (for wrong/damaged/expired/missing items only) with the following details:

• Order number;
• Reason for the replacement request;
• Photographs of the product, packaging, and invoice (where applicable).

4.11 Contact Us

• Email: info.haritcare@gmail.com
• Phone: +91 79826 17353
• Working Hours: Monday–Saturday, 9:00 AM – 6:00 PM